From the time of dispatch, the package should be in your hands within 2-5 working days and sent by Courier(5-8 working days for outside Greece and sent by Hellenic Post).
For the return:
YOUPLEXI will accept responsibility for any incorrectly shipped, damaged or otherwise faulty item. In this case we can replace the item free of charge or provide you with full refund.
For your own protection and perfect cooperation between you and YOUPLEXI suggest that you use a recorded delivery service as we cannot be held responsible for goods not received. These goods should be shipped through normal post, as we cannot refund you for shipping costs using other carriers.
Please indicate with a written document in the returns package your request in brief and if you would like to exchange the product with another item. Alternatively, you can contact us at +30 210 6202071 and let us know if you would like to exchange the item, or if you have any complaint with our service/products.
For return of non-faulty items or exchange of products, the customer agrees to bear all shipping cost.
Before returning a product, please check the following which are the conditions for YOUPLEXI to accept products return:
The item is in the condition when you received it (with tabs, not scratched, dirty,etc.). That means being in a "re-saleable" condition
Our returns address is:
VERY IMPORTANT: Before every return it is necessary to contact Youplexi and receive a confirmation for your return. Otherwise, Youplexi reserve the right to deny the delivery of any shipment to us from you.
Additionally, you should be able to include the invoice of your order in the return package, in order for us to complete the return process (Should you not be able to provide it, the return is not possible at all).
For orders that are undelivered due to responsibility of the recipient (ie: absence), a refund for the product value is possible, if the package is returned back to Youplexi by the carrier. Shipping cost cannot be refunded. Product value refund is not possible for products that have been in any way customized.